Implementasi Chatbot AI Berbasis Dialogflow pada Platform E-Commerce

Authors

  • Muhammad Nurfalah Setiawan Universitas Mulia, Balikpapan, Indonesia
  • Pramudya Prima Insan Universitas Mulia, Balikpapan, Indonesia

DOI:

https://doi.org/10.62411/tc.v25i3.16261

Abstract

Perkembangan teknologi digital dalam beberapa tahun terakhir telah meningkatkan penggunaan platform e-commerce dalam aktivitas transaksi daring. Peningkatan jumlah pengguna dan interaksi pelanggan menuntut layanan pelanggan yang mampu memberikan respons cepat, akurat, dan tersedia secara real-time. Penelitian ini bertujuan mengimplementasikan chatbot AI berbasis Dialogflow pada platform e-commerce berbasis web menggunakan framework Laravel untuk mendukung proses pelayanan pelanggan secara otomatis. Metode penelitian yang digunakan meliputi analisis kebutuhan sistem, perancangan aplikasi, implementasi chatbot AI, serta pengujian sistem menggunakan metode blackbox testing dan pengujian skenario intent chatbot. Hasil pengujian menunjukkan bahwa seluruh fitur utama aplikasi, seperti pengelolaan data produk, transaksi pembelian, integrasi pembayaran melalui platform Xendit, serta otomatisasi pembaruan stok barang dapat berjalan dengan baik tanpa ditemukan error fungsional. Selain itu, chatbot mampu memberikan respons sesuai intent yang telah dilatih, seperti pencarian produk, detail produk, penambahan produk ke keranjang, dan fallback response untuk pertanyaan di luar konteks e-commerce. Dengan demikian, implementasi chatbot AI pada platform e-commerce mampu membantu meningkatkan kualitas layanan pelanggan menjadi lebih cepat, interaktif, efisien, dan mudah diakses oleh pengguna.   Keywords - E-Commerce, Chatbot AI, Dialogflow

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Published

2026-08-26

Issue

Vol. 25 No. 3 (2026): August 2026

Section

Articles

License

Copyright (c) 2026 Muhammad Nurfalah Setiawan, Pramudya Prima Insan

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