THE IMPACT OF LEADERSHIP TRAINING ON EMPLOYEE PERFORMANCE IN THE HOSPITALITY INDUSTRY
Abstract
Hotel is an establishment engaged in service. Today there are hotels from 1-star to 5-star. This leads in competitiveness among hotels in terms of services, prices and facilities. Therefore, hotels must always improve and maximize the quality of service they will provide to guests. In this case, leadership training is needed so that employees can maximally provide excellent service to satisfy customer needs so that guests feel comfortable and the goal to improve the image of a hotel can be achieved. However, there are some problems with employee performance caused by leadership factors that are not suitable to be applied in their work environment. Therefore, training is needed for staff who are promoted to become leaders in order to have a positive influence on the performance of employees so that they can manage employee performance optimally. This article is aimed at describing the impact of leadership training on employee performance in the hospitality industry. This article uses descriptive qualitative research methods by describing research facts as they are. The results of this study showed that leadership training has a positive impact on the performance of hotel employees.References
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