Improving Housekeeping Operational Efficiency Through Room Cleaning Time Management at Artotel Yogyakarta Hotel

Abstract

In the dynamic and competitive hospitality industry, room cleanliness is one of the mostimportant factors that affects the guest satisfaction and its hotel service quality. The purpose of thisstudy is to determine the implementation of time management in the room cleaning process and its impact on operational efficiency in the housekeeping department at Hotel Artotel Yogyakarta. This study was motivated by the challenges often faced by housekeeping staff, especially when high occupancy rates, increasing workloads and time constraints are the main obstacles. Using a qualitative approach, data were collected through direct observation, interviews with executive housekeepers, supervisors, and room attendants, and review documentation. This study focuses on time management accounting practices, factors that influence its effectiveness, and its impact on work productivity. Data were analyzed using the Milles and Huberman (1994) approach consisting of data reduction, data presentation, and conclusions. The results of the study are expected to provide strategicrecommendations for hotel management in optimizing the work time allocation system, increasing staffproductivity, and maintaining room cleanliness quality standards. Overall, this study contributes toincreasing operational efficiency through effective time management in the housekeeping workenvironment.