Measuring User Experience Of Traveloka Hotel Using User Experience Questionnaire

Majid Aminurdin, Donny Maulana, Tri Ngudi Wiyatno

Abstract


Nowadays, there are many online travel agencies (OTAs) in Indonesia that provide various options for their customers. Before choosing which OTA to use, customers usually check each platform to ensure that they offer the best service. Traveloka is the most preferred OTA app by 67.5% of respondents. Google Play Store reviews show that users are still confused with information such as pricing and proper payment. Some features do not work properly when making hotel reservations. User Experience Questionnaire is used to quickly measure the user experience level of the product. Attractiveness, perspiculty, efficiency, accuracy, stimulation, and novelty were the six UEQ scales used. A random sample of one hundred app users was selected. The results showed that each scale was overall excellent. The criteria of attractiveness 2.485 ? 1.750, perspiculty 2.290 ? 1.900, efficiency 2.448 ? 1.780, dependability 2.338 ? 1.650, stimulation 2.393 ? 1.550, and novelty 2.293 ? 1.400. This research achieves the objectives or features of the application in terms of design, systems, and services. the result is that the Traveloka application can improve perspiculty with existing functions, so that the hotel booking process becomes easier to understand, easy to learn, simple, and clear.

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DOI: https://doi.org/10.33633/jais.v8i2.8608

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