Web-Based Public Street Lighting Complaint Application with Realtime Whatsapp Notification Using Prototype Method in Pemalang Regency

Arifinza Eska Nugraha, Elkaf Rahmawan Pramudya, Abdussalam Abdussalam


Public Street Lighting (PJU) plays an important role in transportation infrastructure, especially at night. Currently, complaints about PJU damage are only made using social media. This research designs and builds a web-based PJU complaint system with real-time notifications via WhatsApp in Pemalang Regency. Data was collected through interviews, observations, and questionnaires. This system is built with PHP and MySQL, with WhatsApp notification integration to ensure accurate and real-time complaint information. The system trial involved the community, showing the system's effectiveness in increasing reporting efficiency and officer response. The system provides easy online reporting and real-time notifications via the website and WhatsApp. This system is expected to improve community services and PJU management. The results can be a reference for the development of similar systems in other areas.

Full Text:



L. Andrianto and S. Muharni, “Aplikasi Layanan Pengaduan Lampu Penerangan Jalan Umum,” Jurnal Teknologi Informatika dan Komputer, vol. 9, no. 1, pp. 352–360, Mar. 2023, doi: 10.37012/jtik.v9i1.1315.

H. M. Nur and V. Maarif, “Sistem Informasi Pengaduan Perbaikan Jalan Desa (Program SIG) Berbasis Web,” Computer Science (CO-SCIENCE), vol. 3, no. 2, pp. 50–57, 2023, [Online]. Available: http://jurnal.bsi.ac.id/index.php/co-science

I. Chairudin and I. Izzatusholekha, “EFFECTIVENESS OF COMPLAINT HANDLING MOBILE APP BASED IN THE COMMUNICATION DEPARTMENT OF TANGERANG SELATAN CITY,” JURNAL INFOKUM, vol. 11, no. 2, pp. 68–80, 2023, [Online]. Available: http://infor.seaninstitute.org/index.php/infokum/index

M. M. Hussain, G. Geetha, and R. Pitchai, “Conceptual Idea for Implementing Automated Complaint Monitoring System for Rural Development,” in 2022 International Conference on Innovative Computing, Intelligent Communication and Smart Electrical Systems (ICSES), IEEE, Jul. 2022, pp. 1–5. doi: 10.1109/ICSES55317.2022.9914042.

A. Sukoco and Y. Aprilinda, “Application of Complaint Handling by Approach Model of ISO 10002 : 2004 to Increase Complaint Services,” in International Conference on Engineering and Technology Development (ICETD), 2013, pp. 235–246. [Online]. Available: www.ubl.ac.id

F. FMaheen and S. M.D, “Development of Smart Complaint Portal based on Geotagging and Proximity Search,” International Research Journal of Engineering and Technology, vol. 5, no. 7, pp. 1183–1186, 2008, [Online]. Available: www.irjet.net

J. Ray, P. Raut, S. Shinde, and T. Shirode, “Managing Social Complaint using Mobile Application with Real-time Tracking,” International Research Journal of Engineering and Technology, vol. 5, no. 4, pp. 1908–1911, 2018, [Online]. Available: www.irjet.net

X. Peng, Y. Li, Y. Si, X. Liu, D. Li, and Y. Liu, “A social sensing approach for everyday urban problem-handling with the 12345-complaint hotline data,” Comput Environ Urban Syst, vol. 94, 2022, doi: https://doi.org/./j.compenvurbsys.2022.101790.

M. J. C. Samonte, J. M. Q. Arganza, C. M. E. Aurelio, and P. D. A. Gonzales, “E-Complaint An Analytical Crowdsourcing Mobile Application for Community Peace and Order System,” in Proceedings of the 2019 2nd International Conference on Information Science and Systems, New York, NY, USA: ACM, Mar. 2019, pp. 105–109. doi: 10.1145/3322645.3322658.

M. T. Nababan, R. Siringoringo, and E. J. G. Harianja, “RANCANG BANGUN APLIKASI PENGADUAN MASYARAKAT BERBASIS MOBILE DI LINGKUNGAN PERKUTUT HELVETIA TENGAH,” TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi, vol. 3, no. 2, pp. 171–176, 2023, doi: 10.46880/tamika.Vol3No2.pp170-176.


P. P. Prabhakar, Sushanth, Sayeesh, S. Pandith, and V. U. Suvarna, “Voice of Citizen-Location based Android Application for Complaint Tracking,” International Journal of Engineering Research & Technology (IJERT), vol. Special Issue, pp. 1–5, 2019, [Online]. Available: www.ijert.org

I. D. G. A. P. Narayana and I. Amri, “Penerapan Aplikasi Pelayanan Rakyat Online Sebagai Layanan Pengaduan Publik di Diskominfo Kota Denpasar Provinsi Bali,” JURNAL TERAPAN PEMERINTAHAN MINANGKABAU, vol. 3, no. 1, pp. 1–17, Jun. 2023, doi: 10.33701/jtpm.v3i1.2814.

M. M. Qadafi, Y. Sholva, and H. Novriando, “Rancang Bangun Sistem Aduan Penerangan Jalan Umum (PJU) dengan Menggunakan Mapbox dan Mobile Android,” Juara : Jurnal Aplikasi dan Riset Informatika, vol. 2, no. 1, pp. 45–52, 2023.

R. M. Hamzah, S. Maryana, and I. Anggraeni, “LAYANAN PENGADUAN KERUSAKANPENERANGAN JALAN UMUMMENGGUNAKAN QR CODEDAN CHATOTOMATIS DINAS PERHUBUNGAN,” J-Icon : Jurnal Informatika dan Komputer, vol. 12, no. 1, pp. 29–43, 2024.

D. Marutho, “Pemanfaatan Geolocation Dan Kamera Smartphone Untuk Pelaporan Lampu Penerangan Jalan Umum,” JURNAL INFOKAM, vol. XVI, no. 1, pp. 77–86, 2020.

S. Hanifah and E. Syahnaz, “Rancang Bangun Aplikasi Pengaduan Pelanggan Berbasis Web Pada Perumda Air Minum Tirta Muare Ulakan Kabupaten Sambas,” JUSIBI (JURNAL SISTEM INFORMASI DAN E-BISNIS), vol. 3, no. 2, pp. 104–115, 2021, [Online]. Available: https://jurnal.ikhafi.or.id/index.php/jusibi

DOI: https://doi.org/10.33633/jais.v9i1.10445

Article Metrics

Abstract view : 0 times
PDF - 0 times


  • There are currently no refbacks.

Flag Counter





Journal of Applied Intelligent System (e-ISSN : 2502-9401p-ISSN : 2503-0493) is published by Department of Informatics Universitas Dian Nuswantoro Semarang and IndoCEISS.



Journal of Applied Intelligent System indexed by :

This journal is under licensed of Creative Commons Attribution 4.0 International License.

Visitor Stats