Influence of Workload, Motivation, and Human Resource Availability On Management Information System Quality

Abstract

In the digital era, the Management Information System (MIS) has become a strategic tool to support organizational performance and decision-making. However, MIS quality is not only determined by technological sophistication but also by human factors that directly influence its use and sustainability. This study aims to analyze the impact of workload, employee motivation, and human resource (HR) availability on the quality of MIS by employing a Systematic Literature Review (SLR) approach. Using PRISMA guidelines, a total of 135 articles published between 2020 and 2024 were initially identified, of which 20 met the inclusion criteria for full review. The selected studies came from various organizational contexts such as education, healthcare, corporate, and public sectors. The findings reveal that excessive workload reduces accuracy in data processing, delays information updates, and increases system-related errors. Conversely, high employee motivation fosters accountability, proper data handling, and optimal system utilization, serving as a buffer against workload- related stress. Meanwhile, the availability of qualified HR plays a pivotal role in ensuring both the technical and managerial aspects of MIS run effectively. A lack of trained personnel often results in underutilization and mismanagement of systems. The synthesis highlights that workload, motivation, and HR availability are interconnected factors that collectively shape the quality of MIS. To enhance system performance, organizations must adopt balanced workload strategies, foster motivational work environments, and invest in HR development through training and strategic recruitment. These measures are essential for achieving sustainable, accurate, and effective MIS outcomes.