Overview of the Information Quality of Electronic Medical Records and User Satisfaction at RS X Wonosobo

Abstract

Digital transformation in healthcare offers both convenience and challenges, particularly regarding the quality of information generated by electronic systems. Key issues include accuracy, completeness, and timeliness, which are not always ensured due to delays in data entry after procedures, resulting in information that does not fully reflect current conditions. This study aimed to describe the quality of medical record information from healthcare digitalization and assess user satisfaction at RS X Wonosobo. A quantitative descriptive design was employed. Data were collected in April–May 2025 from 63 healthcare professionals using HIMS/EMR, selected through purposive sampling. The instrument was a closed-ended questionnaire with a 4-point Likert scale, covering six variables: accuracy, completeness, format, timeliness, relevance, and user satisfaction. Data were analyzed descriptively by frequency and percentage distribution, with scoring based on a two-category classification using the median cut-off. Results indicated that positive responses were dominant in accuracy (65,08%), format (68,25%), and relevance (60,32%), while completeness, timeliness, and user satisfaction showed balanced perceptions. Overall, these findings indicate that information quality is not yet optimal and affects user satisfaction. It is recommended that the hospital strengthen data entry supervision, conduct regular evaluations, and raise healthcare workers’ awareness of information quality to support service excellence.