Sentiment Analysis of Satu Sehat App Usage Reviews on Google Play Store

Authors

  • Ayulia Putri Universitas Esa Unggul
  • Mieke Nurmalasari Universitas Esa Unggul

DOI:

https://doi.org/10.60074/iswopha.v1i1.13734

Keywords:

Satu Sehat, Sentiment Analysis, Google Play Store

Abstract

The Satu Sehat application is a digital platform that supports access to health information and services in Indonesia. This research analyzes the sentiment of user reviews on the Google Play Store to evaluate perceptions and obstacles faced. A total of 10,000 reviews were collected using Google-Play-Scraper and analyzed with a lexicon-based approach using TextBlob in Python. The results showed 56.9% of positive reviews were related to ease of use and access to health data, while 43.1% of negative reviews were due to technical constraints, such as login difficulties and app bugs. These findings highlight the need for technical improvements to enhance system stability and user satisfaction.

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Published

2025-12-12

How to Cite

Putri, A., & Nurmalasari, M. (2025). Sentiment Analysis of Satu Sehat App Usage Reviews on Google Play Store. Proceeding of International Seminar and Workshop on Public Health Action, 1(1), 426–432. https://doi.org/10.60074/iswopha.v1i1.13734

Issue

Vol. 1 No. 1 (2025): Proceeding - International Seminar and Workshop on Public Health Action (ISWOPHA)

Section

Articles