Assessment of User Satisfaction on a HalloBumil Application Through the End User Computing Satisfaction (EUCS) Framework in Semarang

Abstract

Mobile health (M-health) applications can enhance maternal health by providing accessible and accurate information. HalloBumil is one of the most widely used maternal health applications in Indonesia, yet few studies have assessed user satisfaction. This study aimed to evaluate user satisfaction with HalloBumil using the End User Computing Satisfaction (EUCS) model. A cross-sectional survey was conducted among pregnant women in Semarang City, with Puskesmas selected through stratified random sampling. Respondents were active HalloBumil users and completed the EUCS questionnaire, which measures five dimensions: Content, Accuracy, Format, Ease of Use, and Timeliness. Data were analyzed descriptively and with correlation tests. Findings indicated that most respondents were satisfied with HalloBumil across all dimensions. Ease of Use achieved the highest score, highlighting that the application is considered intuitive and simple to operate. Timeliness had the lowest score, suggesting a need to improve the delivery of up-to-date and relevant information. Correlation analysis demonstrated significant positive relationships between all EUCS dimensions and overall satisfaction (p < 0.001). In conclusion, HalloBumil is generally well-received by pregnant women in Semarang City. These results provide important input for app developers to enhance features, particularly in information timeliness, and for policymakers to optimize digital maternal health services