KEPEMILIKAN JAMINAN KESEHATAN DENGAN KEPUASAN PASIEN DI PUSKESMAS JETIS 1 BANTUL, YOGYAKARTA

Abstract

Quality of service is an important thing that must be considered by every facility
of health services in providing services to patients. Quality of service is closely
linked with comprehensive and systematic services to provide excellent service
without distinguishing any patient either public or health-care users. The purpose
of this study to determine the relationship between the ownership of health
insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This
research is a quantitative research with cross- sectional design. Samples in this
study were patients who came to visit or seek treatment and enrolled in
Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling
technique. Data were analyzed using chi-square analysis. The results showed
most of the respondents who have collateral such as Askes, JKN, Jamkesda, and
Jamkesmas (67%) were satisfied with the services provided. The result of chisquare
correlation test shows that there is correlation between assurance
ownership and patient satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta
which is shown by Sig value. of 0.00 (Sig <0.05).
Keywords: Warranty ownership, Patients satisfaction