Qualitative Analysis of the Relationship between Workplace Culture and Work Environment on Employee Turnover Rate at Swiss-Belboutique Yogyakarta

Abstract

This study aims to explore the relationship between workplace culture, workenvironment, and employee turnover rate at Swiss-Belboutique Yogyakarta. Using aqualitative approach, this study explores employee experiences and perceptions throughin-depth interviews, participant observation, and documentation analysis as datacollection techniques. The study population includes all Swiss-Belboutique Yogyakartaemployees, while the sample was selected using purposive sampling with the criteria ofemployees who have at least one year of work experience. Data were analyzed using theMiles and Huberman framework, which involves data reduction, data presentation, anddrawing and verifying conclusions. The results of the study indicate that an inclusive workculture and a supportive work environment contribute to employee loyalty. However,the gap between organizational values and field practices is one of the causes ofdissatisfaction that drives turnover. In addition, high work pressure due to heavyworkloads and lack of appreciation for performance are also major factors influencingemployees' decisions to leave the organization. This study provides practicalcontributions in the form of recommendations to improve the implementation of workculture, create a more conducive work environment, and provide a clear careerdevelopment path. These findings are expected to be a strategic reference in humanresource management, especially in the hospitality sector.