IFTITA, A.; WAHYUNI, E. S. Analisis Kepuasan Masyarakat Pada Layanan Operasional di PT. PLN (Persero) UP3 Gorontalo Menggunakan ITIL V3. JOINS (Journal of Information System), [S. l.], v. 10, n. 1, p. 104–111, 2025. DOI: 10.33633/joins.v10i1.12932. Disponível em: https://publikasi.dinus.ac.id/joins/article/view/12932. Acesso em: 5 dec. 2025.