Asean Toolboxes Standard Application in Receptionist Shceme for Hospitality Management’s Students in Dian Nuswantoro University

Siaw Armando Handoyo, Muhammad Askha Rafliansyach Wijaya, Dedi Joko Purnomo, Izza Ulumuddin Ahmad Asshofi


The front office is one of the most important departments in hotel management. One of the sub-divisions in the Front Office department is the receptionist. As the front-line department that is directly in contact with guests, it is really important to have qualified members to give the best service to the guest. There are some required skills in order to be a good receptionist such as communication, quick decision-making, and managerial skills. At Dian Nuswantoro University, specifically, the students of the hospitality management major, have been taught receptionist skills. The problems occur when many students are not able to perform their receptionist ability in English. They can achieve further skill development with a competency standard for the purpose of honing either of their skills using the Asean Toolboxes standard that requires the student to fully speak in English. The authors are collecting evidence on the receptionist scheme of this ASEAN Toolboxes standard using qualitative descriptive methods through observation directly to the students involved. As a result, we found that the students that are considered competent are able to demonstrate receptionist competency in English and qualified for ASEAN Toolboxes Standard which is recognized in 11 ASEAN countries.

Full Text:



Ahmad, A.J., 2018. Competence in Human Resources in the Field of Hospitality at a 4-Star Hotel in Berastagi City, Karo Regency. Journal of Medan Tourism Academy 8, 1–10.

Eleazar, E., Ondy, F., 2017. Analysis of consumer perceptions of nonverbal communication of five-star hotel receptionists in Surabaya. Journal of Hospitality and Management services 5, 200–211.

Hickman, A., Irwin, J., 2013. ASEAN – Australia Development Cooperation Program (AADCP) Phase II Gap Analysis on Implementation of MRA on Tourism Professionals. Australia.

Kurniarini, N., 2018. DEVELOPING SELF-LEARNING MATERIALS BASED ON ASEAN TOOLBOXES FOR TOURISM STUDENTS. International Research Journal at Human Resources and Social Sciences 5, 52–61.

Kurniawan, T.O.S., 2020. Receptionist Communication Soft Skills. Oratio Directa Jurnal 2, 330–345.

Moegeriono, E., 2012. Competency-Based Performance Measurement – Moeheriono, Revision. ed. Raja Grafindo Persada, Jakarta.

Resmayani, Putra, 2022. Analysis of Productive and Receptive Skill Languages on The Common ASEAN Tourism Curriculum (CATC) Toolboxes for Vocational Students Hospitals Study Program. . Journal of Language Teaching and Applied Linguistic 1, 25–33.

Sari, N. K. C., Susyarini, N. P. W. A., Suarja, I. K., & Sudiarta, M., 2020. Check-in Handling by Receptionist to Improve Service Quality. International Journal of Glocal Tourism, 1(2), 99-108.

Thabroni, G., 2021. descriptive research methods [WWW Document]. URL (accessed 10.21.22).

Yusra, K., Hanafi, N., Lestari, Y.B., 2020. he implementation of a common ASEAN tourism curriculum (CATC) in Indonesia. The Asian ESP Journal 16, 90–115.


Article Metrics

Abstract view : 120 times
PDF - 151 times


  • There are currently no refbacks.

ISSN 3021-8225

Indexed by:


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.