Hospitality in Managing Ballroom for Banquet Event and Breakfast Operations at Cluster of Sheraton Taoyuan Hotel Group Taiwan

Abstract

In the hospitality industry, the use of the Sheraton Taoyuan Taiwan Hotel Cluster ballroom is different from the use of hotel ballrooms in general. The Sheraton Taoyuan Taiwan Hotel Cluster ballroom is not only used for banquet events, but also for breakfast operations. This study aims to explain hospitality in ballroom management for breakfast operations and banquet events at the Sheraton Group Taoyuan Taiwan Hotel Cluster. The method used is a qualitative research method that includes observation, interviews, and literature studies. The results of the study show that ballroom management in banquet events and breakfast operations can be well organized in terms of room function arrangements, food presentation, event management and staff coordination in meeting guest needs.