AZIZAH, N.; KUSUMAWATI, Y.; SANI, R. R. Perancangan Manajemen Insiden pada Layanan Teknologi Informasi Inventory Menggunakan Framework ITIL Versi3 (Studi Kasus : PT. Genta Semar Mandiri Semarang). JOINS (Journal of Information System), [S. l.], v. 5, n. 1, p. 136–146, 2020. DOI: 10.33633/joins.v5i1.3610. Disponível em: https://publikasi.dinus.ac.id/index.php/joins/article/view/3610. Acesso em: 3 jul. 2024.