Tjahyadi, Rully Arlan, Fakultas Ekonomi, Universitas Kristen Maranatha, Bandung 40164, Indonesia

• Vol 1, No 1 (2011): Prosiding Semantik 2011 - ECONOMIC
  CUSTOMER-EMPLOYEE RELATIONSHIP: PENGUJIAN MODEL SRVICE-PROFIT CHAIN (SPC) (STUDI EMPIRIK PADA KANTOR CABANG PUSAT BANK BCA DI BANDUNG)
  Abstract  PDF