THE IMPACT OF LEADERSHIP TRAINING ON EMPLOYEE PERFORMANCE IN THE HOSPITALITY INDUSTRY

Veronica Halim, Putri Rahayu, Izza Asshofi

Abstract


Hotel is an establishment engaged in service. Today there are hotels from 1-star to 5-star. This leads in competitiveness among hotels in terms of services, prices and facilities. Therefore, hotels must always improve and maximize the quality of service they will provide to guests. In this case, leadership training is needed so that employees can maximally provide excellent service to satisfy customer needs so that guests feel comfortable and the goal to improve the image of a hotel can be achieved. However, there are some problems with employee performance caused by leadership factors that are not suitable to be applied in their work environment. Therefore, training is needed for staff who are promoted to become leaders in order to have a positive influence on the performance of employees so that they can manage employee performance optimally. This article is aimed at describing the impact of leadership training on employee performance in the hospitality industry. This article uses descriptive qualitative research methods by describing research facts as they are. The results of this study showed that leadership training has a positive impact on the performance of hotel employees.


Full Text:

PDF

References


Andrian Eddy Permana. (2018). ENGLISH AS A MEANS OF IMPROVING THE QUALITY OF INTERNATIONAL SERVICES IN THE ROOM DIVISION AT HYATT REGENCY HOTEL SURABAYA. Jember.

Edy Kumara, I., & Main, I. (2016). THE EFFECT OF TRAINING ON EMPLOYEE PERFORMANCE WITH LEADERSHIP MEDIATION AT SATRIYA COTTAGES KUTA BALI HOTEL, E-Jurnal Manajemen Unud, 5(3), 1399-1428

Elnaga, A., & Imran, A. (2013). The effect of training on employee performance. European journal of Business and Management, 5(4), 137-147. (June).

Evert Fandy Mandang, Bode Lumanauw, & mac D.B. Walangitan. (2017). THE EFFECT OF EDUCATION AND TRAINING LEVELS ON EMPLOYEE PERFORMANCE AT PT. BANK RAKYAT INDONESIA (PERSERO), TBK MANADO BRANCH. EMBA Journal, 5(3).

Handoko, T. H. (2009). Personnel and Human Resource Management. 251.Hendaris Adriyanto, & The Great Gita Subakti. (2018). THE EFFECT OF TRAINING, MOTIVATION AND COMPETENCE ON EMPLOYEE PERFORMANCE (CASE STUDY OF SAHID JAYA LIPPO CIKARANG HOTEL). Journal of Indonesian Tourism, Hospitality and Recreation , 1(2).

Henry Simamora. (2003). Human resource management (3rd ed.). Yogyakarta: STIE YPKN.

I Wayan Sutya Edy Kumara, & I Wayan Mudiartha Utama. (2016). THE EFFECT OF TRAINING ON EMPLOYEE PERFORMANCE WITH LEADERSHIP MEDIATION AT SATRIYA COTTAGES KUTA-BALI HOTEL. E-Journal of Management Unud, 5(3), 1399–1428.

Joseph Aldo Irawan, Aji Kusumah Ramdhani, & Izza Ulumuddin Ahmad Asshofi. (2022). ANALYSIS OF THE BASIC QUALIFICATIONS OF LEADERSHIP ABILITIES IN THE RECRUITMENT OF EMPLOYEES IN THE FIELD OF THE TOURISM INDUSTRY . Mabha Journal, 3(1), 30–40.

Marcos A., H. Mustamu R. (2014). FORMULATION OF A COMPETITIVE STRATEGY FOR ONE OF THE THREE-STAR HOTELS IN SAMARINDA. AGORA, 2(1), 1-13.

Mohamad Abozed, Yassine Melaine, & Karima Saci. (2009). The influence of work environmental factors on motivation to transfer management training: Case study of the Libyan oil industry. Liverpool Conference on TheBuilt Environment and Natural Environment, 4, 9–21.

Nadzmi Akbar. (2017). TYPES AND STYLES OF EDUCATIONAL AND PROSELYTIZING LEADERSHIP. Alhiwar Journal of Da'wah Sciences and Techniques, 5(9), 41–62.

Qaisar Abbas, & Sara Yaqoob. (2009). EFFECT OF LEADERSHIP DEVELOPMENT ON EMPLOYEE PERFORMANCE IN PAKISTAN. Pakistan Economic and Social Review, 47(2), 269–292.

Septian, R. (2013). The Effect of Training on Employee Performance of Erha Clinic Bandung.

Sugus, candy. (2018). Leadership theory. https://doi.org/10.31219/osf.io/bzvqu

Wijaya, C.P. & Santoso, T.P.B. (2018). MARKETING STRATEGY IN INCREASING ROOM OCCUPANCY RATE AT BALI MANDIRA LEGIAN-BALI HOTEL. Journal of Economics and Tourism, 13(1), 42-53.

Yukl, G. (1989). Managerial Leadership: A Review of Theory and Research. Journal of Management, 15(2), 251–289. https://doi.org/10.1177/014920638901500207

Yulianti, E. (2015). The Effect of Training on Employee Performance of Grand Fatma Hotel In Tenggarong Kutai. EJournal Business Administration, 3(4), 900–910.


Article Metrics

Abstract view : 182 times
PDF - 122 times

Refbacks

  • There are currently no refbacks.


Indexed by:

This work is licensed under a Creative Comunity 40 International License