Tjahyadi, Rully Arlan, Fakultas Ekonomi, Universitas Kristen Maranatha, Bandung 40164, Indonesia
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Vol 1, No 1 (2011): Prosiding Semantik 2011 - ECONOMIC
CUSTOMER-EMPLOYEE RELATIONSHIP: PENGUJIAN MODEL SRVICE-PROFIT CHAIN (SPC) (STUDI EMPIRIK PADA KANTOR CABANG PUSAT BANK BCA DI BANDUNG)
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ISSN: 9792602550